TESSERA , Feven Abebe; HUSSAIN , Ibiwani Alisa; AHMAD , Noraini. Service Quality and Hotel’s Customer Satisfaction: An Empirical Evidence from Ethiopia. Electronic Journal of Business and Management, [S. l.], v. 1, n. 1, 2016. DOI: 10.65136/ejbm.v1i1.189. Disponível em: https://ejbm.apu.edu.my/index.php/EJBM/article/view/189. Acesso em: 10 mar. 2026.