The Impact of Cyber Security Culture on Malaysian Adults’ Susceptibility to Phishing Emails in the Banking Sector

The study focused on the connection between Malaysian adults’ knowledge of email phishing and cyber security awareness issues. The study is restricted to adult Malaysians who have bank accounts. Cybercriminals are likely to target adults who regularly get emails from banks as soft targets since they can send phishing emails. This study used quantitative research techniques and required the gathering of primary data. The study adopted a deductive methodology based on accepted notions. Utilizing SPSS, questionnaires were used to gather and evaluate the data. The ideal sample size for this study is 97 participants. Potential study participants were found using a convenience sampling technique. The respondents were contacted either personally or via social media. The results showed that characteristics such as cyber security awareness, how frequently a person uses online banking services, and cyber security culture had a substantial impact on the likelihood that an adult Malaysian banking customer may receive a phishing email pertaining to banking. The results also showed that cyber security awareness and cyber security culture have a big impact on the likelihood that adult banking clients in Malaysia will receive a phishing email with the aim of financial fraud. This research highlights the necessity of focused campaigns on cyber security awareness and a strong corporate culture in Malaysian banks to reduce the risk of phishing attacks and improve overall cyber resilience.