The Factors that Influence the Adoption of E-wallet as Payment Method Among Gen Z in Klang Valley, Malaysia

Perceived Ease of Use Perceived Usefulness Perceived Security Perceived Trust, Adoption

Authors

  • Foo Zi Dong Asia Pacific University of Technology and Innovation, Malaysia
  • Harjinder Kaur
    harjinder@apu.edu.my
    Asia Pacific University of Technology and Innovation, Malaysia
Vol. 9 No. 1 (2024)
Original Research
March 1, 2024

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This study delves into the factors that influence Generation Z's adoption of e-wallet payment systems in Malaysia's Klang Valley region. The study's primary objective is to examine the impact of perceived ease of use, perceived usefulness, perceived security, and perceived trust on the adoption of e-wallets by Generation Z. The study used a quantitative research methodology to gather empirical data from a sample of 185 people. Statistical Package for the Social Sciences (SPSS) was used for data analysis to understand the links between the recognized aspects and the use of e-wallets. For those who want to go further into the patterns of e-wallet acceptance and the specific triggers that appeal to Generation Z in Malaysian metropolitan areas like Klang Valley, these points of view are crucial.